Problem with Pro-Subscription

#1103140
  • Resolved Joachim

    1 month, 1 week ago

    Rank Math free

    Dear Support Team,

    I have a problem with my Pro-Subscription for RankMath. For some reason, it shows as active in my linked websites overview. But in the subscriptions overview, there are no active subscriptions and the invoice from July 2025 seems to have been refunded.

    Now, I have tried to subscribe again with your Buy-Now-Button. However, there seems to be a technical issue with the FastSpring checkout process (please refer to attached screenshot).

    Checkout Screenshot

    I cannot finalize the payment. I have tried with different payment options.

    Can you please help?

    Thank you very much
    Joachim Rodriguez

Viewing 1 replies (of 1 total)
  • Ike

    1 month, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, if you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown at the upper right corner of the screen.

    Let us know how this goes.

    Thank you.+

    RankBot

    1 week, 3 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Problem with Pro-Subscription’ is closed to new replies.