Hello,
We apologize for the issue you are facing with your PRO account. It’s great that you’ve included everything in the "sensitive data" section, as this helps us assist you better while keeping your information secure.
If you have any specific questions or issues regarding your PRO account, please reply to this ticket with more details, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Hello,
Thank you for contacting support.
Of the email addresses you shared we cannot find any PRO subscription on any of them and the website that you mentioned should be connected to a PRO subscription it is not.
Please share the receipt from the purchase you’ve made of the PRO plugin so we can locate it from our side.
Looking forward to hearing back from you.
Thank you for your reply. How is it possible that I have the pro features if I do not have a subscription?
Hello,
Since we do not see any Rank PRO subscription on the accounts’ emails you shared, please search and forward the FastSpring receipt to us.
Also, the PRO version can be used on an unlimited number of personal sites, so you don’t need to have multiple subscriptions. However, if those sites are clients’/third party sites you will need either a Business or Agency subscription.
We hope this help.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
