Hello,
Thank you for reaching out about the payment issue you are experiencing. I understand that you have a card saved in the system, but the payment is failing.
To troubleshoot this, please ensure the following:
- Your card supports international payments in USD $
- Your card supports subscription-based payments
- You are not using a prepaid card
- International payments are enabled on your card
- Make sure your IP is not using a Proxy, VPN, or hosting service
If all the above criteria are met and the issue persists, you can also try using a different credit card. Additionally, contacting your bank to inquire about any blocks on the payment and requesting them to approve it from their end might help resolve the issue.
If the problem continues, please provide a screencast of the issue using a tool like Loom for further assistance.
I hope this helps resolve the payment problem. Thank you for your patience, and we look forward to assisting you further.
Best regards.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
we have card in your system. We want renew subscription. But its keep failing.
Hello,
The subscription ended 4 days ago due to non-payment so you would need to purchase a new one from our pricing page here: https://rankmath.com/pricing
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
