Problem with module activation

#80325
  • Resolved Web Focus
    Rank Math free

    Hello!

    There is a problem with activating modules in the Console. When you try to activate or deactivate, the process is visually shown, but nothing happens. See screenshot.Screenshot

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    After checking it, I have found the plugin “Afer Last Page Fix” is breaking your site, making Rank Math having issues running the WordPress core load-scripts.php file. If you disable that plugin, you will see everything works smoothly.

    Looking forward to help you.

    Thank You

    Hello,

    We are glad we could assist you.

    Do you wish to close the thread as resolved?

    If you have any further question(s), please let us know. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Problem with module activation’ is closed to new replies.