problem with displaying the plugin

Hello,

Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

Please ensure you have updated to the latest version of our plugins which are Rank Math PRO v3.0.56 and Rank Math Free v1.0.213 according to the Rank Math changelog https://rankmath.com/changelog,

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, then we might need to take a closer look to the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

Looking forward to helping you.

Thank you.

Hello,

We’ve tried adding keywords to your post, but it seems to be displaying fine. Please refer to the screencast in the sensitive data section.

When you’re inserting a long tail keyword, the scroll bar will appear at the bottom so you can see the keyword you have entered.

If you’re referring to a different issue, please provide more details of the issue so we can check and advise accordingly.

Looking forward to helping you.

Hello,

Please record and share a screencast of the issue so we can check and help you fix it. You can use a tool like https://loom.com/ to record and share the screencast.

Looking forward to helping you.

Hello,

Thanks for sharing the video, this helps to explain the issue better.

This is possibly caused by a plugin conflict. Can you confirm if you are using the Spectra plugin version 2.11.0 in your installation ad we’ve had a similar case reported to us.

You can follow this troubleshooting guide to determine the conflicting plugin: https://rankmath.com/kb/check-plugin-conflicts/

In the meantime, the login link still doesn’t work and redirects to the homepage this time. It seems the link has expired.

Please check and reactivate the login link so we can check this for you.

Looking forward to helping you.

Thank you.

Hello,

The login link still doesn’t work and redirects to another page: https://www.hausbauhelden.de/waermepumpen/. Please check and reactivate the login link so we can check this for you.

Looking forward to helping you.

Thank you.

Hello,

We would like to troubleshoot the issue on your website but we currently don’t have access to your plugins page as you can see from the screenshot we inserted in the sensitive data section.

Please elevate our access to admin access so we can troubleshoot the issue further.

Looking forward to helping you.

Hello,

We logged in to your site using the access link provided in the sensitive data section.

As earlier suspected, the Spectra plugin is the culprit here. We followed the troubleshooting guide we shared earlier here and the issue occurs only when the Spectra plugin is active.

Please contact the Spectra plugin developers so they can suggest a fix: https://wpspectra.com/support/. Their support should be able to help you out further with this.

It is also possible that they already have a fix ready for the issue.

Looking forward to helping you.

Thank you.