Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your Elementor and Rank Math plugins are up to date.
Can you please share a screenshot of the page so we can further determine the issue?
We are looking forward to helping you.
I only have this problem on my cell phone, I don’t know the reason, but as you can see in the image it becomes narrower in my langing page. I have 3 landing pages and they all have the same problem. When I deactivate Rank math it works normally again.
tTis is de page for tests https://pruebas.cursosideales.com/mascota the problem is in cell phones.
although I am seeing that the desktop also has a space on the right but it does not show much. In the home page you do not have that problem
Hello,
Thank you for the update, and sorry for the delay.
Could you please confirm if you’re referring to this space shown in this screencast?
https://i.rankmath.com/ePIK0q
If so, it seems that the button for WhatsApp is causing this space. Could you please check and try removing the button if the issue still persists?
However, we can also take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
It seems our SEO Score badge is obstructing your theme design. Please head over to your WordPress Dashboard > Rank Math > General Settings > Others, disable “Show SEO Score to Visitors” and see if it fixes your issue.
Let me know how it goes. We are looking forward to helping you.
Hello, I already deactivated what they indicated to me and still continue with the problem
Hello,
I cleared your browser’s cache and the extra space is no longer visible. Can you please check it on your end?
We are looking forward to helping you.
Hello, everything is fine, from where did you do it?
Hello,
Since your website is heavily cached, I simply cleared your browser’s cache here: (See screenshot in the sensitive data section.)
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
thanks for your support work.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
