Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share your site URL as well on the sensitive data section? It looks like you forgot to share this.
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the access.
The access that you shared is quite limited and I could not check any plugin settings.
We have just fixed a problem that was affecting the current plugin version, can you please delete the current files and replace the ones on this link?
https://i.mythemeshop.com/f3AdvJ
Please note that this process should not cause any data loss.
If the issue persists, please elevate my user access to an administrator so that I can investigate further.
I am looking forward to helping you. Thank you.
hi there
i elevated the user access to an administrator so you can investigate the problem.
i also updated the plugin but no changes
HI there,
Thanks for the patience.
I have been able to reproduce this on my end and this has been submitted to our developers for closer investigation.
We will be getting back to you in a short while.
thanks for your help
is that general on problem with other users or my site only?
HI Emad,
Thanks for the question.
I have been able to reproduce this on my local testing site too, we will be digging deeper into this issue and get back to you.
I hope this info helps.
hello there
any updates of my problem?
Hello,
We do not have an update.
We have fixed this internally and an update will be provided in the coming week.
We appreciate your patience in this matter.
Thank you.
thanks a lot .. waiting for the update
thanks alot the last update solve this problem
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
