Hello,
Thanks for the follow up.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thank you for the information but you haven’t provided the login URL.
We tried the usual WordPress login link but it doesn’t work on your website.
Please share the WP login link as well so we can take a closer look.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have submitted this problem to our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hello,
Where did you add the code to show the Rank Math Breadcrumbs? I don’t see it in functions.php file.
Looking forward to helping you. Thank you.
Hi
i use generatepress >> Elements >> Hook
Hello,
Please also, add your site’s FTP access in the Sensitive Data Section. We’ll have to try changing some code in the files to debug this issue.
Looking forward to helping you. Thank you.
Hi im going to talk with hosting to provide FTP access to you.
Anyway its not possible do it with File Manager plugin?
wordpress.org/plugins/wp-file-manager/
Could you explain me what you try to do??
Thank u soo much
Hello,
We can edit using the plugin but if something breaks – the WP backend will not be accessible and we will need to revert the edits using FTP to bring your website back.
We will need to troubleshoot the code and try to see where the issue might be coming from. On our test install, everything looks perfect.
We look forward to help you fix this issue ASAP.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
