problem with ai credits

Hello,

Thank you for reaching out to us about the issue with your Content AI credits. We apologize for any inconvenience this may have caused.

To resolve this, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Then, head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/ to check if you can see the correct remaining credits.

If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account in your WordPress admin area > Rank Math > Dashboard > Help. Here are some screenshots for reference:

Disconnect:

Reconnect:

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct count. Here’s a screenshot for reference:

We hope this helps, and please let us know if you need further assistance with anything else.

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

Let us know if this fixes the issue.

Please do not hesitate to let us know if this doesn’t help or you have any followup queries.