Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address. Can you please share the email address which you used to purchase the PRO plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Hello,
I have everything on the same PRO account with the same email : s*******@h*********. Plugin updates have always worked great except for the latest version. In woocommerce the plugin recognizes me well in PRO. It’s your update that has a problem.
I have this on all the websites I manage with the same email address, they are all PRO.
Looking forward to,
Sincerely
My email address: s*******@h********* is in PRO in my account and when I disconnect and reconnect from Rank Math Pro it no longer works, it does not recognize my email in PRO but in free.
There is a problem with your system.
Can you help me?
I have a pro abonnement : RANKMATH241128-9955-14283
Ok it’s because my abonnment wasn’t refresh. Thank you for your help.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
