Hello,
We apologize for the issue you are facing with accessing Rank Math PRO. It seems that you may have upgraded to PRO using a different email address than the one you are currently using. Please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard.
If it is still unavailable, we recommend replying to this ticket with the details of your purchase, and a human agent from the Rank Math Support team will assist you further.
Thank you for your patience, and we look forward to resolving this for you!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The email address you shared is currently not registered on our website. If you have a PRO subscription, you must have purchased it with a different email address.
Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
are you using AI TO RESPONSE. I WORULD LIKE TO TALK TO A LIKE PERSON.
Order Reference RANKMATH221119-2941-45253
from this email patricemfoster@gmail?
Hi Patrice,
Thank you for choosing Rank Math for your websites.
As a friendly reminder, your account will be renewed for the PRO subscription on 9/29/24 for $95.88. If you wish to keep your account with, no action is required.
As long as your subscription stays active:
You will receive all the new updates according to changes done by Google immediately
Access to all the current features
All your PRO features will continue working which are proven to help with the rankings
Access to our dedicated support team
All the future updates & features
and many more…
Our entire team is dedicated to ensuring your Rank Math experience is first class. If you have any questions, comments, or suggestions, please let us know. Simply reply to this email and we’ll make sure you receive a prompt response.
Thank you again for choosing Rank Math.
With so much gratitude,
The Rank Math team
You are receiving this email because you have purchased Rank Math from FastSpring – an authorized reseller.
i saw this $95.00 did not know where it came from.
You authorized a payment of $69.00 USD to FastSpring (d********@f*************)
View or Manage Transaction
This purchase will appear as a pending transaction until FastSpring processes your order. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear. Thanks for using PayPal.
Transaction ID
2FP528588K0818916
Transaction date
September 29, 2023 1:38:49 AM PDT
Merchant
FastSpring
d********@f*************
+1 877-327-8914
Instructions to merchant
You haven’t entered any instructions.
Description Unit price Qty Amount
PRO Subscription $69.00 USD 1 $69.00 USD
Subtotal $69.00 USD
Total $69.00 USD
Sent to d********@f*************
Sent from R******@A******
am i paying automatic with my 2 email.
Hello,
Your PRO plan was refunded on October 11, 2024. You no longer have an active PRO plan in your account. If you want to use the PRO plugin on your site, you will have to purchase a new PRO plan from our site: https://rankmath.com/pricing/
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
