problem saving changes on blogs

#864620
  • Resolved Team Hai Creative

    1 year, 3 months ago

    Rank Math free

    hi, why can’t i save my changes on focus keywords, meta descriptions, and titles? everything goes back to blank after i save it

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with saving changes to your focus keywords, meta descriptions, and titles. This can happen due to a few common reasons:

    1. Plugin Conflicts: There may be conflicts with other plugins that prevent saving. You can check for plugin conflicts by following our guide on plugin conflict.

    2. JavaScript-Related Errors: JavaScript errors can also cause issues when saving. You can diagnose these errors by checking the JavaScript Console in your browser. Here’s how to do it in Chrome:

      • Open Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
      • Click on the Console tab to see if there are any errors that might be affecting the saving process. If you find any errors, you may need to troubleshoot them further.
        Open Developer Tools
        Open console tab
        Google Chrome JavaScript console errors

    3. Firewall Blocked Access: If you are using a firewall, it might be blocking access to certain files necessary for saving changes. Ensure that Rank Math is whitelisted in your firewall settings.

    If you’ve checked these potential issues and are still unable to save your changes, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘problem saving changes on blogs’ is closed to new replies.