Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Also, please share the sitemap URL with us, so that we can also look into this issue for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Thanks for answer but I try any way you suggest me but also I have issue
you can see my sitemap http://eramwp.ir/sitemap_index.xml
thank you
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Information sent
Thanks for supporting
Hello,
I checked your website and could not find any issue with the sitemaps, they were all up to date and loading. Please may you share a screenshot of the issue you are facing.
Looking forward to helping you.
you can see Screenshot in this link
Link
I want tag in my sitemap but not exist
Hello,
The tags on your website were set to noindex.
I have set the tags to index and the tag sitemap is now working.
Please check and let us know if you have any questions.
We are here to assist you.
ooh great
Thank you so much for solve my problem
you are very good❤️
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
