problem in payment while buying pro version

#1038069
  • Resolved Shivam Tripathi

    3 months ago

    Rank Math pro

    We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with your payment while trying to purchase the PRO version. Here are some troubleshooting steps you can follow to resolve this issue:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, please select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off. Some browsers also have built-in VPNs, so check your browser settings as well.
      Some browsers have in-built VPNs

    3. Check Your Payment Method: Make sure your payment method supports payments in USD, subscription-based payments, and that you are not using a prepaid card. Additionally, ensure that international payments are enabled on your card.

    4. Contact Your Bank: If everything seems fine on your end, consider calling your bank to inquire if there are any blocks on your account preventing the transaction.

    If you continue to experience issues after trying these steps, please reply to this ticket with any additional details or a screencast of the problem, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Reinelle

    3 months ago

    Hello,

    We’ve checked your account, and your account is already using the Rank Math PRO subscription. You’ll also notice that the PRO badge is already showing on your account details.

    You can now download the Rank Math PRO plugin from your account’s dashboard.

    Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Looking forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘problem in payment while buying pro version’ is closed to new replies.