Problem Connecting with Rank Math

#985169
  • Daniel BM
    Rank Math free

    Hello, I have a problem connecting my website with Rank Math. After following all the steps and clicking the “Ok, activate now” button, it redirects me to a 404 page or forces me to log in to WordPress again. This issue keeps happening repeatedly every time I try to reconnect.

    I wrote on the WordPress.org forum and followed every recommendation they mentioned, but I still haven’t found a solution. I have taken the steps with the Health Check plugin, even deactivating all plugins and using the Twenty Twenty-Four theme.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    We apologize for the issue you are facing while trying to connect your website with Rank Math. It sounds frustrating to deal with repeated redirects and login prompts.

    Since you’ve already tried deactivating all plugins and switching to the Twenty Twenty-Four theme using the Health Check plugin, here are a few additional steps you can take:

    1. Check Site URL: Ensure that your WordPress URL and Site URL are the same. You can check this by navigating to WordPress Dashboard → Settings → General. Both URLs should match for a proper connection.
      Check the site URL

    2. Clear Cache: If the URLs are correct, try clearing your browser cache, website cache, and any site-level cache you might have. This can sometimes resolve connection issues.

    3. Reconnect Rank Math: After clearing the cache, try disconnecting and reconnecting your Rank Math account again. This can help refresh the connection.

    4. Add a Filter: If the warning still shows up, you can add the following filter to your website to bypass the URL check:

      /**
      * Filter whether we need to check for URL mismatch or not.
      */
      add_filter( 'rank_math/registration/do_url_check', '__return_false' );

      You can refer to our guide on adding filters if you need assistance with this step.

    If you continue to experience issues after trying these steps, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for your patience!

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Daniel BM
    Rank Math free

    Hello, I need help from a human agent. The URL of my site is https://riwi.pe

    Hello,

    In this case, please check if there’s some security rule inside your .htaccess file that may prevent saving the settings.

    You can also use the default .htaccess file from here: https://wordpress.org/support/article/htaccess/

    Please do take a complete backup of your website before modifying your .htaccess as it is a sensitive file.

    You may also check if your website has the ModSec (ModSecurity) feature enabled on your server, as it can block some processes on your site.

    Let us know how this goes.

    Daniel BM
    Rank Math free

    Hello, I already tried modifying the **.htaccess** file and asked my server support for help with **ModSecurity**, but the problem persists.

    Daniel BM
    Rank Math free

    A new message appears after making more attempts: “Action error. Please reload the page and try again.” But I still can’t connect.

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Daniel BM
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Daniel BM
    Rank Math free

    Thanks, I just updated the Sensitive Data section.

    Daniel BM
    Rank Math free

    Hello, I reinstalled Rank Math and updated to the latest version they released a few days ago, where they mentioned that connection-related issues had been fixed. However, the problem was not resolved. Could you let me know if you have any additional information, please?

    Hello,

    We logged into your site and tried connecting to Rank Math but could not replicate the issue you described, as it connected successfully.

    Please see the screencast in the sensitive data section.

    Please clear all caches, including your browser cache, before trying to connect again. You can equally try on a different browser just to be sure.

    Let us know how it goes.

    Thank you.

    I am having the same issue with my website and it is not getting solved. Thanks for your post.

    Hello @sitechecker,

    Please open a new ticket with your account and describe the issue you are facing so we can provide personalized support for you.

    We look forward to helping you resolve any issue you have using Rank Math.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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