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Our agency has a business subscription but when I download RankMath plugin in WP it defaults to the free version and doesn’t give an option login or upgrade with our subscription information.
Our busniess subscription is under the username Mark147 and the email is m***@s*********.
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Hello,
We apologize for the issue you are facing with connecting your Business subscription to your websites. It seems that your website is not recognizing the subscription associated with your Rank Math account.
To resolve this, please follow these steps:
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Disconnect Your Website: Navigate to Rank Math SEO → Dashboard → Help in your WordPress admin area and choose Disconnect Account. This will disconnect your website from the current Rank Math account.
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Reconnect Your Website: After disconnecting, you should see a notice to activate your license. Click the Connect Now button on the same page, which will redirect you to rankmath.com to activate your license.
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Activate Your License: In the Plugin Activation dialog box, ensure you use the same account associated with your Rank Math Business subscription (username: Mark147, email: m***@s*********). Select your license and click the OK, ACTIVATE NOW button.
Once you have completed these steps, your Rank Math PRO license should be activated successfully. If you continue to experience issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math -
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