Hello, we apologize for the issue you are facing with activating the Rank Math PRO version. It seems that there might be a mismatch between the email associated with your PRO account and the one you are currently using.
To resolve this, please ensure that you are logged into your Rank Math account with the correct email address. If you upgraded to PRO using a different email address, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can follow these steps to submit a ticket:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
- Click the SUBMIT YOUR TICKET button.
Once you provide these details, our support team will assist you in locating your PRO account and resolving the issue. Thank you for raising this concern, and we appreciate your patience as we work to help you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I have now checked and the email is correct and does not differ. The invoice was sent to me on the same email provided to you.
Order Number: RANKMATH250717-9616-61255
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It was a temporary issue that has been fixed now.
You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
