Problem: activate Rank Math plugin - Support

Resolved Joeri Buitink
4 years, 6 months ago

Rank Math free

Hello,

Somehow when I want to activate the Rank Math Plugin, I’m redirected to my wp-admin page. So, my very basic question: how to activate the plugin? Is there a setting a need to switch on I’m not aware of? Or are there some other basics I need to keep in mind?

Thanks in advance!

Regards,
Joeri

Viewing 8 replies - 1 through 8 (of 8 total)

Jeremy
4 years, 6 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please ensure that you are installing the latest version of Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/free

Also, could you please check your error logs if you see any errors whenever you attempt to activate Rank Math?

We are looking forward to helping you with this one. Thank you

Joeri Buitink
4 years, 6 months ago

Rank Math free

Hello,

Thanks for the quick respone. I’m using the latest version of Rank Math (1.0.70).

And I’m new at this, so I’m afraid that I’m not sure where to find my error logs. Is the link underneath helpful?

DevTools failed to load source map: Could not load content for https://c0.wp.com/p/jetpack/10.0/css/dashboard-widget.css.map: HTTP error: status code 403, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Joeri Buitink
4 years, 6 months ago

Rank Math free

In addition: I ran a PHP compatible scan. The result gives a warning for the Rank Math plugin, see beneath:

Rank Math SEO: Warning

Use of deprecated PHP4 style class constructor is not supported since PHP 7.

Bestand – plugins/seo-by-rank-math/includes/admin/importers/class-redirections.php

Regel: – 50:12

Use of deprecated PHP4 style class constructor is not supported since PHP 7.

Bestand – plugins/seo-by-rank-math/includes/admin/class-notices.php

Regel: – 40:9

Since PHP 7.0, functions inspecting arguments, like func_get_args(), no longer report the original value as passed to a parameter, but will instead provide the current value. The parameter “$start_date” was used, and possibly changed (by reference), on line 166.

Bestand – plugins/seo-by-rank-math/includes/modules/analytics/google/class-console.php

Regel: – 192:65

Use of deprecated PHP4 style class constructor is not supported since PHP 7.

Bestand – plugins/seo-by-rank-math/includes/modules/woocommerce/class-opengraph.php

Regel: – 25:9

Use of deprecated PHP4 style class constructor is not supported since PHP 7.

Bestand – plugins/seo-by-rank-math/includes/modules/woocommerce/class-sitemap.php

Regel: – 27:9

Use of deprecated PHP4 style class constructor is not supported since PHP 7.

Bestand – plugins/seo-by-rank-math/includes/rest/class-sanitize.php

Regel: – 47:9

INI directive ‘safe_mode’ is deprecated since PHP 5.3 and removed since PHP 5.4

Bestand – plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_Compatibility.php

Regel: – 95:147

Jeremy
4 years, 6 months ago

Hello,

Please ensure that all systems are up to date, including your WordPress and PHP version (you may ask your hosting provider if you are not sure about this). You may check our plugin requirements here to ensure that Rank Math works properly: https://rankmath.com/kb/requirements/

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Joeri Buitink
4 years, 6 months ago

Rank Math free

Thanks for your reply, I checked that all my systems are up to date (WordPress version 5.8 and PHP version 7.4).

I’ll add the requested logins so you can take a closer look.

Miguel
4 years, 6 months ago

Hello,

Could you please get in touch with your hosting (One.com) and ask them if they are experiencing this sort of issue recently?

It seems that they are hooking into various parts of the WordPress installation and we would just like to get clarification if Rank Math is still in the list of supported plugins by them.

Looking forward to hearing back from you.

Joeri Buitink
4 years, 6 months ago

Rank Math free

Hello,

I followed your suggestion and contacted one.com. They assured me that Rank Math SEO is not on the list of discouraged plugins. I asked them if they could do anything else to solve this problem, but they referred me back to you for follow up help.

What are possible next steps?

Miguel
4 years, 6 months ago

Hello,

To activate Rank Math we needed to temporarily disable the install.php file inside the content folder.

After activating the plugin we re-enabled the file and you should now run through the Setup Wizard on your installation to configuring Rank Math completely.

You can access the Setup Wizard by going to WordPress Dashboard > Rank Math > Dashboard.

Hope this helps solve your issues.

Don’t hesitate to get in touch if you have any other questions.

RankBot
4 years, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Problem: activate Rank Math plugin’ is closed to new replies.