Problem about continue my subscription

#847597
  • Resolved Proth

    1 year, 4 months ago

    Rank Math pro

    Hello Officer

    Please kindly advise how to continue subscription. I have follow your Ai chat guideline as follow
    ————–
    Login to Your Rank Math Account: Go to the Rank Math account login page and log in.
    Navigate to Subscriptions: Once logged in, go to the Rank Math Dashboard → Subscriptions section.

    Manage Your Subscription: If your subscription is canceled, you should see an option to reactivate it. Follow the prompts to complete the reactivation process.
    ————

    However, I don’t see option to reactivate it
    please kindly advise how to reactivate it
    Account Username = proth
    email = r************@g********

    thank you
    kind regards,
    pop

Viewing 4 replies - 1 through 4 (of 4 total)
  • Proth

    1 year, 4 months ago

    Rank Math pro

    If you send email, please also CC to this email = a*********@g********

    thank you
    pop

    Princess

    1 year, 4 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

    Proth

    1 year, 4 months ago

    Rank Math pro

    ok thank you

    Reinelle

    1 year, 4 months ago

    Hello,

    Glad that helped.

    If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

Viewing 4 replies - 1 through 4 (of 4 total)

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