Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO purchase. If you have purchased the Rank Math PRO version but are still seeing the Free Version in your account, it might be due to the email address discrepancy between your accounts.
To resolve this issue, you need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by opening a ticket on the Rank Math Support Forum and providing the necessary details as mentioned in the instructions provided earlier.
Please make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com when submitting your ticket. Our support team will then locate your PRO account and update the email address or merge it with your FREE account as requested.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
If you need further assistance or have any other questions, feel free to let us know.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
I have already been to the support page, where I was told to contact support directly.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello, I only have the proof of payment that I received by e-mail. It only mentions that I have made a payment to RankMath. I have looked through all the e-mail addresses and none of them have received anything.
Hello,
We found the subscription under a different email address which seemed to be a typo.
We have moved it to this account and you should have access to the features you paid for after installing the PRO plugin: https://rankmath.com/kb/rank-math-pro-license-key/
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
