Hello,
We apologize for the issue you are facing with accessing your Rank Math PRO version. It seems that you may have logged into your Rank Math account with a different email address than the one used for your purchase.
To resolve this, please follow these steps:
- Log into your Rank Math account using the email associated with your PRO subscription.
- Verify that the subscription is listed in your account dashboard.
- If it still shows a FREE account, double-check the email address you used for the purchase by navigating to ‘Edit Profile’ in your account menu.
- If the email does not match, log out and log back in with the correct email.
If you continue to experience issues, please reply to this ticket with the email address you used for the purchase, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I’ve triple-checked my email address, and it does match. The payment is also in my logged-in account, but the activation of the PRO version is still pending.
Hello,
Thank you for getting in touch and we are sorry to hear about the issue you are facing.
We sincerely apologize for the error and the delay in your account updates. Our team is actively working on the fix, which may take 12–24 hours to fully reflect. In the meantime, we’ll continue monitoring your account closely and keep you informed of any updates.
To help you in the meantime, here’s a step-by-step tutorial on how to connect your account: https://rankmath.com/kb/update-rank-math-manually/
Thank you for your patience and understanding.
Don’t hesitate to get in touch if you have any other questions.
