Pro version purchase

#471797
  • Resolved 9 JB

    3 years, 1 month ago

    Rank Math free

    I bought the pro version.
    I said I would send the pro version and receipt by mail, but I haven’t received an email yet.

    Please check my address

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the email you have shared, but there’s no payment made to our system under that email address. Also, your current account is using the same email address.

    Could you please confirm if you have purchased using a card? If so, please share the last 4 digits of your card and the first and last name you have used so we can find your purchase. You can add them in the sensitive data section

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Pro version purchase’ is closed to new replies.