Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
copied from email I received from you at jimnew53@outlook,com
Rank Math Team
Hello James Newton,
Thank you for your purchase. Below is your product delivery information.
Manage Your Orders
Your Order
PRO Subscription
Subscription renews every 1 year. Next charge: 7/6/23 ($59.00).
Full Terms and Subscription Management
$59.00 x 1
Charges will appear on your bill as FS *rankmath
Order Reference: RANKMATH220706-2887-98329
View Invoice
Tax: $0.00
Total: $59.00
You have received this email after an order made through FastSpring – an authorized reseller.
It has been 24 hours since providing you proof I have paid for the Pro version and still no resolution. This needs to be resolved immediately!!
Going on 48 hours since providing you proof of paying for the Pro version and no resolution on receiving the plugin. If this is not resolved by Monday morning I will be forced to have my bank reverse the charge paid for the Pro version not received. If there is anything I can do to resolve this, please tell me. The account I have with RankMath was registered with the email of j*******@g******** and have received emails from you at this address. I have also received emails from you at j*******@o********** that is where I got confirmation of payment to you. I hope this get resolved so I do not have to reverse the charge paid.
Thank You
Hello James,
Please accept our sincerest apologies for delayed response.
We have found your payment and now it is recorded under j*******@o********** account. Please let us know if you would like to merge two accounts, and if so, which one you want to keep?
Thank you!
I will keeep the newest and latest login : james-5927. Thank You for resolving this issue.
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope this helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
