pro version not updating

#424638
  • Resolved William Gerth

    3 years, 4 months ago

    Rank Math pro

    having problems with the pro version not updating. I have invoice #rankmath220618-6441-86131 paid on 6/18/22, but nothing is showing up on my account. I may have two accounts.

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  • Sharmin Islam

    3 years, 4 months ago

    Rank Math agency

    ​​​​​​Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please reconnect using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Also, Can you please confirm if you want us to merge your Free & PRO account?

    Looking forward to helping you.

    ​​​​​​​

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘pro version not updating’ is closed to new replies.