Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on this account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Hello,
would you please check if a subscription has been purchased and renewed on 11/11 with email m***@b***********? The payment is made from bank account Dana Scrab.
This email is not active anymore as the domain blueboots.it has been transferred to loscrittorecurioso.it and the emails have been cancelled.
Waiting for your kind reply,
Dana
Hello,
I have found the email with the purchase for the pro version sent to m***@b*********** made on 11/11/2022.
The order reference is RANKMATH221111-2762-79490.
Thanks,
Dana
What kind of website infrastructure do you have that cannot see current payments and negatively affects users? Are your websites not synchronized? Do users have to search for something in the mail? How can we be sure that you can do the SEO work you claim?
What kind of questions are you asking? Makes non sense to me.
I am telling you I have a subscription plan for your pro version and you are automatically charging us on 11/11 every year. Because the domain has been changed and emails cancelled I cannot have access to the account where the pro version was purchased.
The username was : mark-3128 with email m***@b***********.
Our website is just a blog where we write travel stuff; I specified it at least 3 times, you could have a look and see for yourself it does not “negatively affects users”.
The fact is we are still paying for the pro version and we are not using it.
So, I asked kindly to please check up about my problem so I can cancel my automatic renewal and have a reimbursement.
Waiting for your reply.
Thanks,
Dana
Dude, I’m a customer like you. I bought a new subscription, but the subscription I bought is nowhere to be seen and the money has been debited from my account. I think there is a problem with their website. They serve with different websites but they are not synchronized. On the user control screen, the subscriptions we have purchased are not visible even though we have paid. Their support service is slow and annoying. they ask a question and then disappear for another day. i canceled.
Well that’s interesting….I thought I was communicating with customer service and I get messages from random clients here. Such a waist of time.
I’ll just block my card and use another seo plugin.
Hello @dana-scrab,
You seemed to have marked this ticket as resolved.
However, the subscription you mentioned is associated with the email account you mentioned in this thread which is m***@b***********.
Since this email is inactive, we can merge these two accounts to avoid confusion.
Please let us know how to proceed. Once we receive your confirmation, we will merge the accounts and make the account you are using to contact us the primary account.
We look forward to hearing from you.
@sukrusaglam
Your subscription is also associated with another email account. We have responded to the ticket you opened regarding this.
Thank you.
Hello @adesanyaa,
happy you found the best solution for me.
Please proceed with merging the two account so I can access my subscription.
Thank you very much.
Best regards,
Dana
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license: https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
everything works just perfect.
Thanks.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
