Pro Version not activated

#899339
  • Resolved Mehedi

    1 year, 3 months ago

    Rank Math free

    Hi, i placed an order for Rank math pro pack. My purchased completed, Money also cut from my account. But i dont see pro in my subscription account

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that you may have used a different email address for your purchase than the one associated with your Rank Math account.

    To resolve this, please log into your Rank Math account and check if the PRO subscription is listed there. If it is not visible, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket through the Rank Math Support Forum.

    When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you more effectively.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Princess

    1 year, 3 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version. Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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