Pro Version nicht mehr vorhanden

#471007
  • Resolved Claudia Keller

    3 years, 1 month ago

    Rank Math pro

    Wie sehe ich in meinem Konto nicht, dass ich die Pro Version gekauft habe. Es gibt keinen Rechnungsbeleg oder Link wo ich die Pro Version nochmals downloaden kann. Ich kann im WP das Update für die Proversion nicht installieren.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    3 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them to the designated sensitive data section
    fs

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    Claudia Keller

    3 years, 1 month ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    3 years, 1 month ago

    Hello,

    It seems you have purchased the PRO version using the email address (please see sensitive data section [1]).

    Would you like us to merge that email address [1] with this current account [2]?

    Looking forward to helping you with this one.

    Claudia Keller

    3 years, 1 month ago

    Rank Math pro

    Guten Tag

    Ja das wäre super, wenn Der die E-Mail Adresse [1] mit der E-Mail Adresse [2] zusammen gelegt wird.

    Vielen Dank für Ihre Hilfe.
    Freundliche Grüsse

    Jeremy

    3 years, 1 month ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser, or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    If that does not help, we might need to take a closer look at the settings. Please open a new ticket here and include your WordPress & FTP logins in the designated Sensitive Data section.
    https://support.rankmath.com/product/rank-math-pro-business/?view=all

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Pro Version nicht mehr vorhanden’ is closed to new replies.