Pro version making site slow

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Let’s run some troubleshooting steps:

1. Please make sure that both the Free and PRO plugins are updated: https://rankmath.com/changelog/

2. Try clearing your browser cookies/cache, and access the website again.

If those steps don’t help fix the issue, get in touch with your hosting provider as they will likely be able to provide some more insights upon inspecting the error logs of the server. Usually, 5xx errors are related to server errors.

You can also check if PHP values are not too low to handle the processes.

You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server

If the values are low, please contact your web host and ask them to set the following values:

PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

Let us know how it goes.

Looking forward to helping you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.