Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve already forwarded this issue to our accounts department and will get back to you shortly.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
We have further checked our system and couldn’t find the purchase under the email you have shared.
Could you please provide these information in the sensitive data section to investigate further?
1. Full name you have used upon purchasing.
2. Last 4 digits of the card used.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
