Pro version download not working

#1069207
  • Resolved Esthtetic Mark

    2 months, 2 weeks ago

    Rank Math pro

    Hi, I purchased the pro version but the subscriptions section says I don’t have no active subscriptions and I can’t download the pro version.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with downloading the Rank Math PRO version. It seems that your account may not have an active subscription linked to it. Here are a few steps you can take to resolve this:

    1. Check Your Subscription: Log into your Rank Math account and navigate to the Subscriptions section to verify if your subscription is active.
      Rank Math Subscriptions

    2. Ensure You Are Using the Correct Email: If you purchased the PRO version using a different email address, please contact our support team to merge both accounts or change the email connected to your PRO account.

    3. Download the PRO Version: If your subscription is active, you should be able to download the PRO version from your account area. If it still doesn’t work, please reply to this ticket with more details, and a human agent will assist you further.

    Thank you for raising this concern, and we hope to resolve it quickly for you!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Esthtetic Mark

    2 months, 2 weeks ago

    Rank Math pro

    invoice number: RANKMATH250717-9506-85161
    So I paid for the pro version but in the subscription tab it says I don’t have any active subscriptions

    Esthtetic Mark

    2 months, 2 weeks ago

    Rank Math pro

    I need a solution asap or a refund.

    Rakibuzzaman Siam

    2 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It was a temporary issue that has been fixed now.

    You can now download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Pro version download not working’ is closed to new replies.