Hello,
We apologize for the issue you are facing with your Rank Math PRO version not showing in your account. To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard.
If it is unavailable, it’s possible that you may have upgraded to PRO using a different email address. In that case, please reply to this ticket with the email address you used for the purchase, and a human agent will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address you provided.
Please make sure to log in to the correct account while connecting the site with your Rank Math Account.
To avoid any confusion in the future, would you like to merge these two accounts?
If yes, please send an email to our billing and accounts department at s******@r*********** using the correct email address and cc the first email and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
