Hello,
We apologize for the issue you are facing with your Rank Math PRO version still showing as free. It seems there might be a mismatch with the email address associated with your PRO account.
To resolve this, please ensure that you are logged into your Rank Math account and check if you can see the PRO version available for download. If it is not available, you may have upgraded using a different email address. In that case, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
When replying to the ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and make the necessary changes.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
