Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please make sure when you bought our PRO plan you have entered your exact email to the account you are currently. You should receive an email confirming your purchase, and it will instruct you on how to activate and use the purchased plan.
If the email is correct and you still did not receive any confirmation, please contact our accounts department by email at s******@r***********.
Looking forward to helping you.
not helpful – this is enough now to cancel and go somewhere else – shocking!
Hello,
Sorry for the inconvenience.
You have purchased the PRO plan with another email than the ones you provided in the sensitive data section.
Check screenshot in the sensitive data section.
Please check the inbox on this email, the confirmation email is sent automatically when you purchase the PRO license.
If the email is incorrect, you can get in touch with our accounts team s******@r***********, they’ll help merge the accounts.
I hope this helps. Looking forward to helping you.
link does not load to view. I have now placed a complaint – no point responding now! this has not been very user helpful fron the second resonse support onwards, wasted all day on rectify this! your support process map reqires attention!
Hello,
I am really for the inconvenience that might have happened due to this.
But, it looks like you have purchased the PRO version using this email ID: f****e@s********ts.com not with the .co.uk [Attaching the new image in the Sensitive area]
If you don’t have access to that email inbox or don’t want to use that account, please let us know, we will merge that account into your current free account.
I hope this helps.
Looking forward to helping you.
Thank you.
Thats far more helpful – thankyou. I have no idea why its .com
I only ever have .co.uk – the only account i wish to use and have is .co.uk
thanks
Hello,
Really sorry for the inconvenience.
You can now login to your PRO account with hello@sty*****ts.co.uk
https://rankmath.com/my-account/
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube.com/watch?v=nCDe67K_3rA
Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
https://rankmath.com/my-account/
Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.
If you have any other questions, please feel free to ask.
We are here to help.
