Pro subsricption gone

#465765
  • Resolved Christoph Andree
    Rank Math pro

    hey there,

    just recently upgraded to PRO
    its not shown in my rankmath acc (anymore),in WP it says FREE.
    i tried reconnecting, nothing changed.
    pictures and acc details can be found in sensitive data.

    thx

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks for contacting the support and sorry for the inconvenience caused.

    I can check that you have purchased the PRO subscription using the email address I mentioned in the sensitive data section. If you would like us to merge the accounts, please share the preferred email address and we will do the needful.

    Looking forward to helping you.

    Dear Jaideep Asrani,

    thx for the prompt reply.
    i´d prefer merging to the beachpool address.

    thank you!

    Hello,

    As requested we have merged the accounts under the preferred email address.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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