Pro Subsctiption is not showing up in my account

#879615
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello, we apologize for the issue you are facing with your Rank Math PRO subscription not showing up in your account.

    Please ensure that you are logged into the correct Rank Math account where you purchased the PRO subscription. If you upgraded to PRO using a different email address than the one associated with your FREE account, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

    You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details. Here’s how you can do it:

    1. In the Ticket Title section, enter a one-line summary of your issue.
    2. In the Ticket Question section, provide more details about your situation.
    3. In the Sensitive Data section, include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
    4. Click the SUBMIT YOUR TICKET button to send your request.

    Submit a ticket

    Once we have your details, our support team will assist you in resolving this issue.

    Thank you for raising this concern, and we look forward to helping you!

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that your profile badge has already changed to PRO.

    You can check the subscription details here:
    https://rankmath.com/my-account/subscriptions/

    Please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Pro Subsctiption is not showing up in my account’ is closed to new replies.