Pro subscription with a different email address

#245874
  • Resolved EL Dextiny

    4 years, 4 months ago

    Rank Math free

    Hello,

    I tried paying for the Pro subscription with my regular registered email (e********@g********) but kept getting an error message of something being wromg with the email so I used another email address (a****@d************). Now I can’t reconcile both to be able to continue with the Pro subscription that I have been charged for.

    Kindly assist.

    Thanks.

Viewing 1 replies (of 1 total)
  • Uzair

    4 years, 4 months ago

    Hello,

    It looks like the purchase was made from your account linked to email ID e********@g********

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    For your reference, the email ID you are logged into right now to open this ticket is a****@d************

    Hope that helps and do let us know if you want us to proceed with the account merge.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Pro subscription with a different email address’ is closed to new replies.