Hello,
I apologize for the inconvenience you are facing with your Rank Math Pro subscription renewal. It seems there was an issue with the renewal process despite updating your card details in FastSpring.
To address this matter promptly and ensure your subscription is renewed without further delay, I recommend following these steps:
-
Login to FastSpring Checkout:
- Check your inbox for an email from our Rank Math SEO team with your unique login link to FastSpring. Choose the Click here to manage your orders link option.
-
Cancel and Reactivate Subscription:
- Once logged in, open the Subscriptions tab, click the Manage button, and choose Cancel Subscription following the instructions provided in the email.
- After canceling, you can reactivate your Rank Math Pro subscription by following the same steps outlined in the email.
If you encounter any difficulties during this process or need further assistance, please reply to this ticket. Our support team will be ready to assist you promptly.
Thank you for bringing this to our attention, and we appreciate your continued support as a long-time Rank Math customer.
Kind regards,
Rank Math Support Team
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
How to Download or Update My Invoice » Rank Math
Hello,
Thank you for contacting support.
Since the subscription was not renewed on time the only way to get the PRO subscription again is by purchasing a new one from here: https://rankmath.com/pricing
Please note that even if the subscription was renewed in January you would get the updated price we have at the moment because the $49 per year pricing was just a very special offer for a very limited time.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
