Hello,
We apologize for the issue you are facing with your Rank Math PRO account not being shown in the website list. This typically happens if the website is not connected to the correct Rank Math account.
To resolve this, please follow these steps:
- Disconnect your current Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Disconnect Account.
- After disconnecting, click on Connect Now to reconnect your account.
- Ensure you select the correct account associated with your PRO license and click OK, ACTIVATE NOW.
Once your website is successfully connected, it should appear in your Rank Math account area. If you continue to experience issues or cannot change the subscription data, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we hope to resolve it quickly for you!
Sources:
Website Not Shown In Rank Math Account Area » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
I cannot select any subscription type in the site shown after pressing “connect now” in wordpress.
Hello,
Thank you for contacting support.
We can see that the website is using the PRO version of the plugin but it’s currently connected to a Free account which is this one.
Can you please search and forward the receipt from FastSpring about this purchase so we can try to locate the account associated with the purchase?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
You can also share the last 4 digits of your card along with the last name where you see the FastSpring charge in the sensitive data section.
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
I do not find any order number starting with RANKMATH2#####-####-##### in my emails or in paypal activity.
I started paying the plugin in 2022
Thank you.
Hello,
The PRO subscription is associated with the email address we shared in the sensitive data section.
Would you want us to merge the accounts under a single email address? If so, what is the preferred email to keep using the PRO plugin?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested, with the given email address. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
We really look forward to helping you.
Thanks a lot for your help, now everything seems to be ok. 🙂
Hello,
We are glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
