Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription not showing up in your account. Since you mentioned that you may have logged in with a different email address, please ensure that you are using the correct email associated with your purchase.
To resolve this, you can follow these steps:
- Log into your Rank Math account dashboard using the email address you used for the purchase.
- Check if the PRO subscription is visible in your account.
- If it still shows as FREE, please reply to this ticket and confirm the email address you used for the purchase, and we will assist you in merging the accounts or updating the email associated with your PRO subscription.
Thank you for raising this concern, and we look forward to resolving it for you!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello, thank you for your reply.
I confirm that I used the exact same email address for both my Rank Math account and my PRO purchase. I completed the purchase from within the FREE dashboard, so there is no chance I used the wrong email.
Please manually apply the PRO license to my account.
Email: [d********@g********]
Thank you!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
