Pro subscription not showing in account or on websites

#991930
  • Resolved Piper Holdings

    6 months, 4 weeks ago

    Rank Math free

    Hi there,

    My RankMath Pro subscription renewed on February 15th but is not showing in my account under subscriptions (there are zero subscriptions showing there), and on the two websites I have connected it says the plugin is RankMath SEO free, despite having pro connected. None of the Pro functionality is working on my websites. I have disconnected and reconnected the sites, and it looks like the issue is on your end.

    Additionally, the last three years of invoices are *not* showing on my RankMath dashboard.

    I have only ever had one RankMath account, and it’s like the payments aren’t connecting to my account.

    Please advise.

    Thank you!

    Jamie Piper

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math Pro subscription not showing in your account and on your websites. It sounds like a frustrating situation, and we appreciate you bringing this to our attention.

    To resolve this, please ensure that you are logged into the correct Rank Math account associated with your Pro subscription. You can check your connected websites by visiting the Rank Math Account Area. If your website is not listed there, you may need to disconnect and reconnect it using the correct account.

    Here’s how to disconnect and reconnect your Rank Math account:

    1. Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help.
    2. Click on Disconnect Account.
      Disconnect Account
    3. After disconnecting, click on Connect Now and select the correct account associated with your Pro license.
      Click Connect Now
    4. Finally, click OK, ACTIVATE NOW to activate your Pro subscription.
      Activate Rank Math PRO Subscription

    If you have already done this and the issue persists, it may be necessary for a human agent from our support team to investigate further. Please reply to this ticket with any additional details or include the URLs of the websites experiencing the issue, and we will ensure that a human agent takes over and assists you promptly.

    Regarding the invoices not showing in your dashboard, this could also be related to the account issue. Our support team will be able to help you retrieve those as well.

    Thank you for your patience, and we look forward to resolving this for you soon!

    Princess

    6 months, 4 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We found your subscription under a different account. [moved to sensitive data section]

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    5 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Pro subscription not showing in account or on websites’ is closed to new replies.