Pro Subscription

#1054434
  • Resolved Kyle McLean

    3 months, 2 weeks ago

    Rank Math business

    I just upgraded to pro, however it’s not reflecting as I have a subscription and not providing me a link to download the pro version.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that your account may not be properly linked to your PRO plan. Please follow these steps to resolve the issue:

    1. Log into your Rank Math account and check if your PRO subscription is visible in your dashboard.
    2. If it is not showing, it’s possible that you upgraded using a different email address. In this case, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
    3. You can find more information on how to do this in our article: I Purchased Rank Math PRO but Rank Math is Still Showing FREE.

    If you need further assistance, please reply to this ticket with the email address you used to purchase the PRO plan, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    You can download the PRO plugin files from here:
    https://rankmath.com/my-account/
    download

    Please check if you are running v3.0.90 of Rank Math PRO and v1.0.247 of the free version.

    The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

    Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Pro Subscription’ is closed to new replies.