Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. Since you have upgraded to PRO using a different email address, you will need to merge your accounts or change the email connected to your PRO account.
To do this, please reply to this ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This information will help our support team locate your PRO account and assist you in connecting it to your preferred email address, j************@g********.
Once we have that information, we can proceed with merging the accounts or changing the email as requested. Thank you for raising this concern, and we look forward to resolving it for you!
pro purchase ref: numberRANKMATH250310-6871-88123
I Beleive that my device auto filled email address as j****@c********************
Hello,
We were able to find your Rank Math PRO account but it was under the c**************@g******** email address.
However, we have gone ahead and merged your accounts and kept the preferred email address (j************@g********). Please check from your end if everything is in order.
You may refer to this guide to get started with the PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
