Pro Subscription

#481222
  • Resolved Stephen Feather

    3 years ago

    Rank Math free

    I bought a pro subscription. Paid with Paypal (details at the bottom)
    Received a welcome email at Account 1 and Account 2. Neither account shows the Pro subscription. I also have not received an email from Rank Math about the purchase. Just the Paypal receipt.

    Put the Pro subscription on Account 1, please.
    Switching from Yoast and with the holidays starting next week need to be working on all this.

    Stephen

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked both of the email addresses you have shared, and there’s no subscription applied to either of them, so it might still be pending on PayPal.

    Could you please check the transaction details and see the transaction status mentioned at the very top:

    Transaction

    If that says anything other than complete, then the payment is still pending and the subscriptions won’t be added until it’s processed.

    Let us know how this goes.

    Thank you.

    Stephen Feather

    3 years ago

    Rank Math free

    Well I just paid for a second subscription with a credit card. I show the invoice in Account 1 but no pro and prompted to upgrade.

    So I have paid 2x through 2 different channels and still don’t have the product.

    This doesn’t bode well for a long term relationship.

    Reinelle

    3 years ago

    Hello,

    Thank you for your patience.

    The Rank Math PRO subscription is already applied to your Account 1 email address (Gmail). Please use that email to log in to your paid account.

    Once you log in, you can download and install the Rank Math PRO plugin to your website/s. Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps.

    Thank you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Pro Subscription’ is closed to new replies.