pro setting up—-why I can not update to my pro version?

#311376
  • Resolved Tony
    Rank Math free

    I have purchased your pro version, from WP admin backend, why can’t we update the plugin automatically? I forgot the purchase details,
    but we do have the API keys…
    my account is 1********@q*****

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    For a PRO license, you’d require to purchase it from the following link:
    https://rankmath.com/pricing/

    Once you have purchased the license and have the API key, please follow the steps from this Knowledge Base article below:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Please let us know how that goes. Looking forward to helping you further.

    Thank you

    Tony
    Rank Math free

    I had the API keys, but I can not get the download permission, why? I can not pay twice for the pro version…

    regards
    Tony

    Tony
    Rank Math free

    tell me, without purchase, I should not have the API keys, but I do have the key, how can I update my pro version plugin? and after one year, if I do not renew, will my site initial SEO be infected?

    regards
    Tony

    Tony
    Rank Math free

    we had the API keys, but why can’t we update to the pro version? we only want to use for one year, then can our SEO be infected if we do not renew it after 1 year? the paid 1 year features of the Seo will still be valid? we do not wish it is just for 1 year use and all will be deleted if without continual renew, right?

    waiting for your answer.
    regards
    Tony

    Hello,

    We have replied to your emails and merged the accounts under the email address that we just added in the sensitive data section.

    If you would also like to merge this same account under that email address let us know.

    Regarding your questions, if you stop using the PRO plugin after a year you’ll lose access to all the PRO features but the SEO changes you’ve made during your usage of the plugin will still remain active and you can continue your work if you renew the plugin.

    Hope this helps clarify your doubts.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘pro setting up—-why I can not update to my pro version?’ is closed to new replies.