Pro Renewal Did Not Take Effect

#868323
  • Resolved 6S Digital

    4 months, 2 weeks ago

    Rank Math free
    Content AI Starter

    I renewed our Pro subscription earlier this year, however, my account does not reflect as such. I checked the receipt/invoice from the transaction and for some reason it shows a transaction amount of $0. I don’t know why this happened and am hoping to resolve.

    Please also note that there are two payment methods associated with this account (I don’t know how this happened). The one that was used for the Contente AI credits is not the payment method to use for the Pro subscription renewal.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    4 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Pro subscription renewal. It sounds like there may be some confusion regarding the payment methods and the transaction details.

    To resolve this, we recommend checking if you are logged into the correct Rank Math account that was used for the Pro subscription. You can do this by visiting your Rank Math account area.

    If you find that your account is still not reflecting the Pro status, it might be necessary to contact our support team directly to investigate the transaction further and clarify the payment methods associated with your account. You can reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you with this issue.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Jeremy

    4 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We checked your account and we don’t see any recent transactions for the Rank Math PRO subscription for this year.

    Can you please share the invoice receipt you received from FastSpring.com so we can locate that transaction in our system?

    Looking forward to helping you.

    6S Digital

    4 months, 1 week ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Princess

    4 months, 1 week ago

    Hello,

    Thank you for contacting Rank Math.

    The subscription has expired already and we do not have any option to revert a subscription that has expired already. You will have to make a new purchase:
    https://rankmath.com/pricing/

    FastSpring, our payment processor, tried to charge your payment method but failed.

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

    6S Digital

    4 months, 1 week ago

    Rank Math free
    Content AI Starter

    OK, thanks for the clarification.

    Adetayo

    4 months, 1 week ago

    Hello,

    We are glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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