Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them to the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
When I went to download my receipts they were very small. Even a magnifying glass wouldn’t help. I am instead sending my transaction ID
August 5th:Transaction ID: 4NP53972WH523232U
August 21st: Transaction ID: 8YT34869N2988691C
I hope this works for you. I miss having the paid version as I work on my website.
Thank you for your kind consideration in this matter.
Lynn Nelson
Hello,
Please share the order ID mentioned in the email that you must have received after your purchase. It starts with RANKMATH and is followed by the date of the purchase. You can also share the last name and email address of your PayPal account so we can locate your purchase.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Both the receipts you have shared are for the payment made to WP Rocket not to purchase our plugin. Please check if you have made any payment to FastSpring in your PayPal account.
Looking forward to helping you.
I’m sorry to have taken up your time. Thank you for checking into this and for the info about WP Rocket.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
