Hello,
We apologize for the issue you are facing with your Rank Math PRO plan activation. Thank you for bringing this to our attention.
If your payment has been successfully processed but your account is not activated, please ensure that you have logged into your Rank Math account to check if the PRO plan is available for download. If it is not showing up, it might be due to using a different email address for the purchase.
In this case, we recommend replying to this ticket with the email address you used to purchase the PRO plan or any relevant details. A human agent from our support team will assist you further in resolving this issue.
Thank you for your patience, and we look forward to helping you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hi i can’t see any pro plan to download it still show free. this is my email id:a****@a*********************
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate that transaction?
Looking forward to helping you.
Hi Jeremy,
I haven’t received any recipt from fastspring. I have my bank details which show the amount deduction.
Hello,
In that case, please share the last 4 digits of the card you used to purchase the plan.
Looking forward to helping you.
5073 last 4 digits of the card
Hello,
We have heard from our accounts team, and they said that the payment didn’t go through and it was declined by your bank.
Please call your bank to reverse the payment that has been debited from your account.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hey, we have check our bank transection but we did get any refund of that amount. Request to check on urgent basis it getting to much delay in response.
Hello,
Our billing team has confirmed that no payment was received on our end—your bank declined the transaction, so the funds weren’t captured.
Please reach out to your bank for the refund and to understand why the payment was blocked, then try your purchase again. As soon as the payment clears, your Pro license will be activated immediately. If you run into any further issues, just let us know, and we’ll help you through it.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
