Hello, we apologize for the issue you are facing with your Rank Math PRO plan purchase. If your purchase has not been reflected yet, it could be due to a few reasons:
-
Email Address Mismatch: You may have upgraded to PRO using a different email address than the one associated with your free account. In this case, you would need to contact our support team to merge both accounts or change the email connected to your PRO account.
-
Processing Time: Sometimes, there may be a delay in processing your payment or updating your account status.
To resolve this, please log into your Rank Math account and check if the PRO version is available for download. If it is not, please reply to this ticket with the email address you used for the purchase, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It was a temporary issue that has been fixed now.
You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
