Hello,
We apologize for the issue you are facing with your Rank Math Pro plan. If your updates have stopped working and you do not see a download option in your account, it could be due to a few reasons:
- Payment Issues: Ensure that your payment is up to date. If there was an issue with the payment, it might affect your access to updates.
- Account Access: Log into your Rank Math account to check if your Pro plan is still active. If you upgraded using a different email address, you may need to merge accounts or change the email associated with your Pro account.
- License Activation: Make sure that your license is activated correctly on your website. You can do this by connecting your website to Rank Math through the plugin settings.
If everything seems fine on your end and you still face issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Unfortunately, we’re not able to see any active Rank Math PRO subscription on your account.
If you want to use the PRO subscription again, you’ll have to re-purchase it from here: https://rankmath.com/pricing/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
