Hello, I’m sorry to hear that you’re having trouble using the PRO version of Rank Math. It seems like your website is still recognizing the free version instead of the PRO version you’ve paid for. This can be frustrating, and I understand your concerns.
To resolve this issue, please ensure that you have activated the PRO version of Rank Math on your website. You can do this by navigating to the WordPress dashboard, then to Rank Math > Status & Tools > Version. From there, you can enter your license key to activate the PRO features.
If you’re still experiencing issues after activating the PRO version, please provide us with more details about the problem you’re facing, and we’ll be happy to assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
This is all there is….
Rollback to Previous Version
If you are facing issues after an update, you can reinstall a previous version with this tool.
Warning: Previous versions may not be secure or stable. Proceed with caution and always create a backup.
Your Version 1.0.210
You are using the latest version of the plugin.
Rollback Version
Roll back to this version.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Are you kidding? I have done what you ask 4 times already !!!but just for the hell of it ( as I am unlikely to renew this subscription ) here it is for the 5th. time……
Hello roger clutten,
Thank you for your purchase. Below is your product delivery information.
Manage Your Orders
Your Order
Rank Math PRO
Subscription renews every 1 year. Next charge: 19/2/24 (USD 64.90).
Full Terms and Subscription Management
USD 59.00 x 1
Charges will appear on your bill as PP* FS rankmath
Order Reference: RANKMATH230219-9860-98138
View Invoice
Tax: USD 5.90
Total: USD 64.90
Hello,
We were able to find the subscription but it’s associated with the email address we shared in the sensitive data section of this ticket.
Would you want us to merge the accounts? If so, what is the preferred one to keep using?
Looking forward to hearing back from you.
Once again, this is the 4th. time you have asked this and I have responded with….******@a***************
Hello,
We have gone ahead and merged your two accounts and kept the preferred email address.
Please check from your end if everything is in order.
If you still don’t see the PRO subscription being applied to your website, please try re-activating your Rank Math PRO plugin. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
